If you find a problem or have a question that isn't answered here, please contact us.
GenFair is owned and operated by S&N British Data Archive Ltd. We and the suppliers on GenFair are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the General Data Protection Regulation (GDPR).
When you register or place an order on GenFair we collect the following personal information from you:
Through using the website and our services, we also collect the following technical information:
We only collect information about you that is required to fulfill your order, for prevention of unauthorised access to your account and for improving our website and services we provide.
You can check that the information we hold about you is accurate and up-to-date by logging into your account or contacting us. If you find any inaccuracies you can amend them in your account, or you can let us know and we will delete or correct them promptly (within 7 working days). The personal information we hold is stored securely, in accordance with our internal security policy and the law.
We only use your personal information for the following reasons:
We will securely hold your personal information for your convenience in your account unless you ask us to remove these details. You can request that we remove your details from GenFair at any time by contacting us, we will then initiate this for you. Please be aware that if you do wish to close your account, we may need to retain certain information to resolve disputes and comply with our legal obligations and tax requirements.
GenFair acts as an agent on behalf of the suppliers you have ordered the goods from. Your personal information is stored on our secure server, please be assured that this does not get passed on to any third parties except in the following circumstances:
We store all personal information on our secure servers, these have both technical and physical safeguards in place to protect against inappropriate access, loss or misuse of data. While we cannot guarantee that this will not happen, our security team regularly review our security practices, updating them as necessary to help ensure the integrity of your information.
To help protect against your personal information from being misused or accessed, it is important that you use a strong password for your account that you have not used elsewhere. The UK Government’s CyberAware Campaign has some good advice on picking passwords.