Help & Information

If you find a problem or have a question that isn't answered here, please contact us.


Download products are delivered using our e-delivery system through the website.

Once you have purchased the product you may log-in to your account where you will find links to download the files you have purchased. Once the link has been activated it will stay available for 14 days, unless you have added download insurance during your purchase.

Estimated download times may be found for a product by hovering over the [Download] help link on the product or basket page.

Click here to view all downloads.

Download Insurance

Adding download insurance lets you continue to access the download through the account section beyond the initial 14 days. This allows you to re-download the file again, whether it is onto a new computer or in the event you lose the current file from your system. This means you can be safe in the knowledge that your purchase is securely available online* should you need it again in the future.

*While your account exists and for your personal use only.

Once purchased how long do I have to download the file?

Without download insurance, files are available for 14 days from the date of first download.